# Bug Reports

Tell us about your problems!

But please use the **defect template** as described below to submit your bug reports. Or get in touch directly.

## Contact us via Matrix

You can find as on [Matrix](https://matrix.aura.radio) which is also our primary channel for communication.

## Create a ticket on GitLab

If you don't have an Gitlab account, you can [sign up here](https://gitlab.servus.at/users/sign_up).

1. Head over to our GitLab instance at [code.aura.radio](https://code.aura.radio).
2. Search across all projects for existing tickets relevant to your issue.
3. If something is available already, vote for it and place your comment.
4. If nothing is available, first choose the relevant project. If you are unsure about the project, use the [`aura` repository](https://gitlab.servus.at/aura/aura/-/issues). Then file a new ticket by clicking the button _New issue_.

<img src="../_static/screenshots/dev/gitlab-issue-new.png" width="10%" alt="New issue button" />

5. Now click the dropdown _Choose a template_ and select the _Bug Report_ template.

<img src="../_static/screenshots/dev/gitlab-issue-templates.png" width="25%" alt="Issues templates dropdown" />

6. Fill out all the relevant sections and submit the defect ticket.